Refund Policy

Introduction

At BTFD Show, we strive to provide high-quality services that meet or exceed your expectations. We understand that there may be instances where a refund is warranted, and we have established this Refund Policy to outline the conditions and procedures for requesting and processing refunds.

This Refund Policy applies to all purchases made through our website (btffd.com) and covers our subscription services, educational content, and other digital products.

1. Refund Eligibility

1.1 Subscription Services

For our subscription-based services (Basic, Pro, and Elite plans), we offer a 14-day money-back guarantee from the date of initial purchase. If you are not satisfied with our services within this period, you may request a full refund.

For existing subscribers who have renewed their subscription (automatically or manually), refund requests must be submitted within 7 days of the renewal date to be eligible for a full refund of the renewal payment.

1.2 One-Time Purchases

For one-time purchases of digital products such as courses, e-books, or guides, we offer a 14-day money-back guarantee from the date of purchase. To be eligible for a refund, you must not have consumed more than 30% of the content.

1.3 Webinars and Live Events

For webinars and live events:

• Cancellations made 7 or more days before the event: Full refund
• Cancellations made 3-6 days before the event: 50% refund
• Cancellations made less than 3 days before the event: No refund

If you are unable to attend a live event, you may transfer your registration to another person at no additional cost by contacting our support team.

1.4 Consultation Services

For one-on-one consultation services:

• Cancellations made 48 or more hours before the scheduled session: Full refund
• Cancellations made less than 48 hours before the scheduled session: No refund, but the session may be rescheduled once within 30 days

2. Conditions for Refund

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within the specified timeframes outlined in Section 1
• You must provide a valid reason for your refund request
• Your account must be in good standing with no violations of our Terms & Conditions
• For digital products, you must not have downloaded, consumed, or accessed more than 30% of the content
• For subscription services, you must not have extensively used the service features during the refund period

2.1 Non-Refundable Items

The following items are non-refundable:

• Services that have been fully delivered
• Customized or personalized reports or analyses
• Digital products that have been fully downloaded or consumed
• Transactions where fraud or abuse is suspected
• Subscriptions that have been active for more than 14 days (initial purchase) or 7 days (renewals)

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team by email at [email protected] or through our contact form at btffd.com/contact.html
2. Include the following information in your request:
   • Your full name and email address associated with the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. Our team will review your request and respond within 2 business days

3.2 Processing Time

Once your refund request is approved, we will process the refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

3.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

4. Partial Refunds

In some cases, we may offer partial refunds at our discretion:

• If you have used a significant portion of a service but experienced technical issues
• If a service was partially delivered or did not meet the advertised specifications
• If you cancel a multi-month subscription that was paid in advance

The amount of the partial refund will be determined based on:

• The percentage of the service or content that was accessed or consumed
• The duration for which the service was used
• The nature and severity of any issues experienced

5. Subscription Cancellations

5.1 Cancellation vs. Refund

Cancelling a subscription is different from requesting a refund:

• Cancellation: Stops future billing but allows you to continue using the service until the end of your current billing period
• Refund: Returns payment for a current or recent billing period and may terminate access to the service immediately

5.2 How to Cancel a Subscription

To cancel your subscription without requesting a refund, you can:

1. Log in to your account on btffd.com
2. Navigate to "Account Settings" or "Subscription Management"
3. Select "Cancel Subscription" and follow the prompts

Alternatively, you can contact our support team at [email protected] for assistance with cancellation.

5.3 Effect of Cancellation

When you cancel a subscription:

• You will not be charged for future billing cycles
• You will continue to have access to the service until the end of your current billing period
• Any saved data or profile information will be retained for 30 days after the end of your subscription period

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that significantly impair your ability to use our services, please contact our support team immediately at [email protected]. We will work to resolve the issues promptly, and if we cannot fix them within a reasonable timeframe, you may be eligible for a refund regardless of the standard eligibility criteria.

6.2 Service Unavailability

If our services are unavailable for an extended period (more than 24 consecutive hours) due to technical issues on our end, you may be eligible for a prorated refund for the duration of the unavailability.

6.3 Product or Service Changes

If we make substantial changes to a service or product that significantly reduce its functionality or value, and these changes occur after your purchase, you may be eligible for a refund outside the standard refund period. Each such case will be evaluated individually.

7. Abuse Prevention

To prevent abuse of our refund policy, we monitor refund requests and account activity. We reserve the right to:

• Deny refund requests that we determine are fraudulent or abusive
• Restrict future purchases from accounts with a history of excessive refund requests
• Ban accounts that demonstrate a pattern of purchasing and refunding services with the intent to access content without payment

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on this page, with the "Last Updated" date revised accordingly.

Your continued use of our services following the posting of changes to this policy will constitute your acceptance of those changes.

9. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

BTFD Show
Studio 86 Carter Inlet
Lewiston TA24 6LB
United Kingdom
Email: [email protected]
Phone: +447539553032

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.